Thank you for shopping at CocoReplica! We are committed to delivering high-quality luxury replica products and exceptional customer service. We hope you are completely satisfied with your shopping experience at CocoReplica. However, if you need to return or refund your order, this policy outlines the guidelines and procedures for products purchased from our online store.
Return and Exchange Policy
We will arrange for a new package to be shipped to you under the following circumstances:
- Product Quality Issues: If you believe that the item you received has quality issues or defects, please provide relevant photos for our confirmation. Once confirmed, we will reship the item to you free of charge or provide a replacement product.
- Shipping Issues: If your package is lost or damaged during transit, please provide relevant proof. Once confirmed, we will reship the package to you for free and ensure successful delivery.
- Delayed Delivery: If the declared delivery time exceeds 30 days, or if your online tracking shows it has been more than 60 days, please contact us, and we will promptly reship the package to you for free.
Products Eligible for Returns or Refunds
- You can return products within 14 days from the date of receiving them. The items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.
- Sale items and customized products (such as personalized engravings or custom sizes) are not eligible for returns or refunds unless there is a manufacturing defect or quality issue.
Return Shipping Fee
If you wish to return or request a refund, please follow these steps:
- Within 14 days of receiving your order, contact CocoReplica’s customer support team at cocoreplicasupport@gmail.com. Please provide your order number and detailed information about the items you want to return.
- Our customer support team will guide you through the return or refund process.
Return Process
Customers are responsible for covering the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you whether your refund is approved. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Policy Changes
We reserve the right to modify or update this return policy at any time. Any changes will become effective after being published on our website. Purchasing products from CocoReplica implies your agreement to comply with this return policy.
Contact Us
If you have any questions or need further assistance, please contact our customer support team at cocoreplicasupport@gmail.com, or call or send WhatsApp messages to +8615889934273. Thank you for shopping with us at CocoReplica!