HELP & SUPPORT
FAQ
FAQ-Who Are You
Who are you? Are you a scam?
We are a professional platform dedicated to high-end luxury goods, committed to providing our customers with exquisite and top-quality products. Each item featured on our website undergoes rigorous quality inspection to ensure it matches the standards of official products. We offer a convenient shopping experience and promise fast, secure shipping services. To learn more, please click About Us.
Why are your products so affordable? Is the quality guaranteed?
We are the source of the products, eliminating middlemen and selling directly to consumers. This allows us to offer the best prices in the market while ensuring the superior quality of our products.
Why should I buy from your website?
Choosing to shop on our website offers you several unique advantages:
Safety and Reliability: We are a professional platform with years of experience, ensuring the quality and authenticity of our products. All items are carefully inspected and ready for immediate shipment.
Competitive Pricing: As a direct source of products, we eliminate the middleman, allowing us to offer the most competitive prices in the market.
Convenient Shopping Experience: Our website is designed for your convenience, allowing you to browse and purchase products at any time. You can easily track your order status and shipping information through our system.
Fast Shipping: We prioritize swift order processing and shipping. Placing an order on our website is quick and efficient, and we use the fastest shipping methods like FedEx to ensure your products reach you as quickly as possible.
Exclusive Discounts: By registering as a member, you gain access to special offers and discounts, making your shopping even more rewarding. We frequently provide promotions for our loyal customers, enhancing your shopping experience.
FAQ-Orders and Shipping
What is the shipping time?
Please visit our page to understand the Shipping time.
When will I receive my order?
Most orders are delivered within 5 to 20 business days. Customized or special orders may require an additional 1-3 days for processing. Generally, packages containing fewer than 15 jerseys or weighing less than 3 kilograms will be shipped in one parcel. Orders exceeding these limits will be split into multiple parcels.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Click on “Track Order” in the top navigation menu of our website and enter your tracking number to get the latest shipping information.
FAQ-After-Sales Service
What is your after-sales service? Can I return or exchange my product?
In principle, you can return or exchange your product, and we will send you a new one. However, due to high international shipping costs, we generally do not recommend returns. If your product has a quality issue, we will provide reasonable compensation. If you encounter any issues during the purchase process, please contact our customer service. For assistance, click Contact Us.
What should I do if my order is missing items or if I receive defective or incorrect items?
Sometimes packages may be lost or delayed due to unforeseen circumstances or other reasons. In rare cases, if a package is held by customs, don’t worry. We will resend the package at no additional cost to ensure you receive your items. We apologize for any inconvenience caused by order processing errors. Please contact us, and we will do our best to correct your order efficiently.
FAQ-Purchasing and Payment
How to purchase on our website:
If this is your first time purchasing from our website, please register as a member or log in using your Google or Facebook account. This will allow you to view all your orders and their delivery status. We ensure the confidentiality of your membership and order information. After registering, select your desired products and add them to your shopping cart. Follow the instructions to complete the purchase process.
What payment methods do you accept?
We accept various payment methods, including PayPal, credit cards, and debit cards. For more details, please visit our payment methods page.